How long are cases open for on ebay

Message 4 of 7. In response to phcd1. The tracking number showing delivered has been in the case for 10 days? Message 5 of 7. In response to tarpedge. Yes the tracking shows delivered. Message 6 of 7. Message 7 of 7. Post Reply. About this board. You can chat with other sellers about anything to do with running a business on eBay For news and more see: What's new Selling related questions?

They keep changing thier policies so its hard for anyone to know without directly calling eBay customer support. I suspect they leave it open for an entire month before letting you take the case to customer support. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. How long does an "item not received" case stay open once the Seller responds?

Does anyone know how long the case will stay open without the buyer responding? Comments 1. Accepted Solutions 0. Answers 6. Then call eBay and have them close the case in your favor. Comments 0. If the seller allows the case to close on its own in 30 days, the defect may remain on their account. Hi, A buyer recently requested to return an item. Comments 0. Accepted Solutions 0. Answers 2. Good luck with this. Comments 1. Rising Star. You will also pay return shipping and get an account defect "As long as neither you nor your buyer asks eBay to intervene, the return will time out after 30 days and there will be no impact to your seller standing.

Comments 2. So , what about buyer protection? What if the item is returned to me poorly packed, or in worse condition than when I sent it? Can I then open a counter-case? Ask a Question. Type your question here